Tech Support: “Did you restart your PC?”
This is the question that’s asked very often when you contact tech support. We question the utility of this step and seek the logic behind it. This isn’t something that’s just related to our computers and laptops. Instead, it applies to smartphones, televisions, routers, and other electronic gadgets. This simple advice is so common that people try this solution on their own without giving a second thought.
Before trying to answer this question, let’s talk about what are things that happen when your computer is running. Working on a computer mainly consists of opening different programs, performing some tasks with their help, and closing them–for other gadgets, you can easily imagine similar functions.
As our computers have become advanced, we don’t need to shut them down a couple of time during the day. They are designed in such a manner that one can keep working for many days without turning them off. When different programs are used, they use your computer’s RAM. The operating system of your PC itself keeps using RAM. But, when the operating system reaches its hardware limitations, it causes problems. This can result in freezing of programs, frequent crashes, overheating, slugging performance, etc. Such problems are easily solved by a simple restart.
RESTARTING YOUR DEVICE GIVES YOU A CLEAN SLATE
When a computer is running, all programs and background processes leave behind some trash that’s needed to be cleaned. Sometimes, the programs don’t even close properly and you can’t reopen them in the same session. When you turn off the power and boot your PC again, things are like a clean slate.
Restarting also turns out to be useful when your PC encounters some hardware or driver malfunction. These are critical situations that are accompanied by the scary Blue Screen of Death and some error code. The screen appears when Windows doesn’t know how to deal with the situation and fix things. The restart process is a dependable solution in this case too.
In short, a restart dumps the current state of all software and helps in getting rid of the troublesome code. This is also true for programs like web browsers. For example, over the time, Google Chrome keeps on consuming more and more memory, getting larger and slower. Closing it and restarting it fixes the memory leakage and things turn out to be smooth.
All types of electronic devices have some kind of program or operating system that contain a set of instructions. Just like a PC or smartphone, digital cameras, routers, TVs, etc. perform better when we unplug them for some time and plug them back in.
So, the next time your tech support asks you to restart your computer/smartphone, don’t get mad. Just take a moment and consider the above-mentioned possibilities and give it a try. Just in case you’ve already performed a couple of restarts, tell them the same with patience and demand further assistance.
Another thing–if your PC is crashing a lot and you are forced to restart your PC multiple times a day, probably, you need an upgrade.